|390||Conflict Management||3||Examination of the causes of conflict, conflict management theory, and conflict management techniques applied in interpersonal, intergroup, organizational, and community settings. Discussion and skill development through experiential learning will focus on such conflict management techniques as interpersonal management, mediation, arbitration, negotiation, and reconciliation. May be taken for credit in COMM, DISPUT, or SOC but not for more than one department. PREREQ: COMM 221 (or ENGL 302 or HLTHST 304 or SOC 290), upper-division standing.|
|400||Basic Mediation Skills||3||Students learn the theoretical foundations of negotiation and mediation, types of mediation, mediation models, mediation case work skills, building the mediation plan, interpersonal communication skills for mediation, and various resolution techniques. Students will mediate several simulated and/or actual practice cases.|
|401||Negotiation||3||The theory and practice of communicating with others to achieve a goal. Explores both competitive and cooperative approaches. Emphasizes reaching wise outcomes amicably and efficiently.
|402||Culture and Conflict||3||Interpersonal relationships are impacted by cultural differences in ways that sometimes cause conflicts. Understanding one’s root culture compared to other cultures can help prevent intercultural conflict. Techniques for responding to intercultural conflict at the work and relationship level will be presented.|
|446||Mediation Competency Exam||1||For those completing the Dispute Resolution Certificate only. Competency-based testing is required by several mediation professional organizations. Students conduct case work and mediate a case from within their emphasis area before a panel of expert mediators. Students discuss issues related to mediation within their specialty area.|
|493||Internships||1-2||Internships are available each semester at small claims court and in adult civil court in Nampa. Students may negotiate to develop their own internship opportunities in consultation with the program director. Internship Information
|494||Workshops||1-4||Various workshops are offered in different emphasis areas. Students select workshops in consultation with the program advisor. The workshops provide specific skills for mediation in specific contexts that are tied to the internship and competency exam.|